Shipping & Handling for Merchandise

• Items ordered at the same time may arrive separately. We reserve the right to substitute items of equal or greater value. We will ship the model pictured, or the most current comparable model available.
• We cannot deliver to P.O., A.P.O., or F.P.O boxes.
• Merchandise will be delivered to your door within 1-4 weeks of placing the order, with the exception of items including Velvet Glove Service. Please allow 6-8 weeks for delivery of Velvet Glove Service items unless otherwise specified.
• Velvet Glove Service is available on select items. Our Velvet Glove crew will deliver your product to your home, bring it into the house, unpack it in the room of your choice, and take away all packaging materials. They will not install or set up your product for you.
• If there is any damage to the award, it should be refused at delivery. If damage is discovered after delivery, it must be reported within 5 calendar days to Customer Service at MaryKaySupport@brainstormlogistics.com or 1-800-496-6008.
• All product orders are subject to product availability. You will be notified if the item you have ordered is not available and when it will become available.

  

Merchandise Return Policy

• To initiate a return, please e-mail customer service at Brainstorm at MaryKaySupport@brainstormlogistics.com or call 1-800-496-6008.
• Damage or defective items may be returned for direct replacement or full credit refund. If product rewards are visibly damaged, please refuse the product upon delivery and call Brainstorm at 1-800-496-6008:
• Damaged Items, Ground Shipments: ("Damaged Items" defined as damage-in-transit via the shipping carrier and item arrives damaged/dented/broken). Please contact customer service within 30 days of receipt if product is damaged or missing parts to initiate a claim. NOTE: Consultant must keep all packaging, including shipment carton, shipping labels and all packaging materials, boxes and parts for inspection in order to receive replacement parts or refund.
• Defective Items, Ground Shipments: ("Defective Items" defined as damage prior to shipment). Customer Service will assist with the return up to 45 calendar days from date of delivery. After that timeframe, the item would be covered under the manufacturer’s warranty and the consultant would work directly with the manufacturer for repair/replacement/refund with the pending issue.
• Damaged Items, Truck Shipments: (applicable to larger items such as TVs, fitness equipment, etc.). Please contact customer service within 5 calendar days from date of delivery for replacement or refund.
• Defective Items, Truck Shipments: (applicable to larger items such as TVs, fitness equipment, etc.). Please contact customer service within 30 calendar days from date of delivery. If a product is visibly damaged, the product should be refused at delivery.
• Buyer’s Remorse (defined as item no longer wanted or not what was expected). Please contact customer service within 45 calendar days from date of delivery. Item must be unopened and unused to receive a full refund.

  

Merchandise Exceptions:

• We are unable to exchange or return Apple® brand items, jewelry, perishables, or wearables.
• Certain items cannot be shipped to areas outside of the contiguous 48 states, due to size (e.g. TVs or fitness equipment). The Rewards Site will provide information in the description of the items if shipping to these locations is not available. Locations of Guam, Dominican Republic, Puerto Rico, US Virgin Islands, Hawaii and Alaska will not be available for selection in the checkout process to complete the order of certain items.

  

Travel Policies:

• Upon redeeming a travel certificate on the Rewards Site, an email notification will deploy from Corporate Sports Inc. d/b/a Pulse Experiential Travel ("Just Rewards") within all containing package details.
• All travel must be booked within 30 days of receiving package details, and if not redeemed within thirty (30) days the package prices are subject to change.
• A representative from "Just Rewards" will email your travel certificate within 24-48 hours of redemption. That email will include the name and contact information of your assigned Concierge. Please contact your concierge directly to book your travel and finalize trip selection/preferences.
• You may contact customer support 9AM – 6PM EST Monday thru Friday and 10AM – 4PM EST at 1-866-904-5577.
• All travel packages will be subject to "Just Rewards" Terms and Conditions.
• Prior to final booking, IBCs will be informed whether their booking selection can be cancelled.
• "Just Rewards" will not proceed with booking anything until approval from the IBC is received.
• If you decide to cancel (and the package can be canceled pursuant to the terms of the selected travel package), all credits will be returned to your account bank.