I refused a shipment due to damages. When will my replacement order arrive?

• Please notify the Brainstorm team immediately at 1-800-496-6008 or email us directly at MaryKaySupport@brainstormlogistics.com. Once we have been notified of the refusal, we will follow the shipment and issue a replacement order within 24 hours (of the product being returned).

  

A call tag was issued to pick up a damaged/defective reward. How do I know if the item has been returned to your office?

• At the time of pickup UPS will be able to provide you with the call tag number. This call tag number can be tracked with UPS (with the exception of Velvet Glove/Truck Shipped items) by calling 1-800-PICK-UPS or by logging into their website at www.ups.com.

  

A Return Authorization was issued to return my merchandise, but I continue to miss UPS when they come to pick it up. What should I do?

• We are unable to exchange or return Apple brand items, jewelry, perishables, or wearables.
• Certain items cannot be shipped to areas outside of the contiguous 48 states, due to size (e.g. TVs or fitness equipment). The Rewards Site will provide information in the description of the items if shipping to these locations is not available. Locations of Guam, Dominican Republic, Puerto Rico, US Virgin Islands, Hawaii and Alaska will not be available for selection in the checkout process to complete the order of certain items.

  

I did not receive a receipt or packing slip in the box with my reward. How do I get a Proof of Purchase for my order?

• A Proof of Purchase is not automatically included with our shipments. If you would like to receive a Proof of Purchase for warranty or repair purposes, please contact Brainstorm directly at 1-800-496-6008 or via email at MaryKaySupport@brainstormlogistics.com to request a receipt. We will gladly prepare this and mail, fax, or email the receipt to you upon request.

  

I ordered three items, but I only received one of them. Where are the other two?

• Items ordered at the same time may arrive separately. Items are shipped as soon as they become available from the manufacturer.

  

I had previously seen an item on the website that I was interested in, but now I cannot locate it. Can I still order it?

• If we are notified of any product discontinuations or delays from manufacturers, or if we experience any backorders on products, we will temporarily remove those item(s) from the website. Once the item is in stock and available again, it will reappear on the website. We apologize for any inconvenience or confusion this may cause.